Terms & Conditions

Website terms and conditions of use

These terms and conditions support your use of the Better Pools website and staff portal tools. By using the Better Irrigation site, you agree to our terms of use.

These terms may be updated from time to time and will be valid from the date of publication.

Intellectual property and copyright

Unless otherwise stated, Better Pools owns, or is licensed to use, the intellectual property, including copyright, of all content on this website.

Use of content

You may view and print pages from the websites for your own use, subject to the restrictions below.

You are not permitted to:

  • commercialise Better Pools content; this includes providing training or consulting services to third parties for a fee
  • republish material from the Better Pools website (including republication on another website), without prior approval and appropriate acknowledgement
  • share material from the staff portal of Better Pools with members outside of the Better Pools team
  • redistribute material from this website, except for content specifically made available for redistribution (such as our newsletter and other marketing materials)
  • edit or otherwise modify any material on the website, without prior approval and appropriate acknowledgement.

You may seek approval for use of information outside of these terms by contacting us.

Disclaimer

While every effort has been made to ensure the information contained in each area of this website is up-to-date and accurate, Better Irrigation makes no warranty about its accuracy or completeness.

To the extent permitted by law, Better Pools, its partners, directors, employees, and agents exclude all liability (whether in negligence or otherwise) for:

  • any error or inaccuracy in, or omission from, the website or client portal area; and any loss or damage suffered by any person, directly or indirectly, through use of the staff portal, including the reliance upon the information contained in the staff portal, and any decisions made based on its content.

Privacy

Better Pools is committed to safeguarding the privacy of our website visitors. This statement sets out how we will use your personal information.

We may collect the following information:

  • name
  • mailing or street address
  • email address
  • telephone number
  • age or birth date
  • profession, occupation, or job title
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and respond to your enquiries
  • any additional information you provide to us directly through our website, indirectly using our website or online presence, through our representatives or otherwise
  • information you provide to us through surveys or visits by our representatives.

Better Pools website uses Google Analytics and HubSpot to analyse the use of this website.

The information generated is used to create reports about the use of the site.

Google stores this information and their privacy policy is available from Google.  

HubSpot stores this information and their privacy policy are available from HubSpot.

Use of personal data

Your data will be used as specified in these terms and conditions or in relevant parts of the website.

We may use your information to:

  • enable your use of our services
  • improve your browsing experience
  • supply goods or services purchased on the website
  • deal with enquiries or complaints made by or about you relating to the website
  • send you our newsletter and other marketing communications which we think may be of interest to you. You can inform us at any time if you no longer wish to receive marketing communications.

We will not, without your express consent, provide your information to any third parties for direct marketing.

We may disclose information about you:

  • to the extent, we are required to do so by law
  • in connection with any legal or prospective legal proceedings
  • to establish, exercise or defend our legal rights.

Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.

It should be noted that data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential in the staff portal.

Governing law

Use of the Better Pools website is governed by the laws of New South Wales, Australia.

If you have any questions about these terms and conditions, please contact us.

Please note our store will be CLOSED for the public holiday on Monday 7 October.

We will be trading as usual on Saturday 5 October and reopening on Tuesday 8 October with our regular hours.

We will be CLOSED for the King's Birthday Public Holiday on Monday 10 June.

We will reopen on Tuesday 11 June, trading as usual.

This website uses cookies
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

We will be CLOSED Thursday 25 April, 2024 for the ANZAC Day public holiday.

Our trading hours will remain unchanged on all other days.

Please note our shop will be operating with different hours this weekend:

Friday 26 January (Australia Day) – Closed

Saturday 27 January – 9am – 1pm

Sunday 28 January – Closed

Our Holiday Trading Hours

Monday 25 December (Christmas Day) – Closed

Tuesday 26 December (Boxing Day) – Closed

Wednesday 27 December – 8.30am – 4pm

Thursday 28 December – 8.30am – 4pm

Friday 29 December – 8.30am – 4pm

Saturday 30 December – 9am – 12pm

Sunday 31 December – Closed

Monday 1 January (New Year’s Day) – Closed